Privacy Policy

At Komorebi Mokkou, we are deeply committed to the artistry of woodworking and the privacy of our valued clients and workshop participants. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our online platform, engage with our custom furniture services, or attend our woodworking workshops. We are dedicated to ensuring that your privacy is respected and protected in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant.

Who We Are

Komorebi Mokkou is a craftsmanship company specializing in custom furniture design and fabrication, traditional Japanese woodworking techniques, furniture repair and restoration, bespoke cabinetry, and solid wood joinery. We also offer woodworking workshops and are committed to the sustainable sourcing of timber.

Our address is:

Komorebi Mokkou
547 Marutamachi Dori,
Shinmachi Center Building 3F,
Kyoto, Kyoto Prefecture, 604-8162
Japan

Information We Collect

We collect information to provide you with our bespoke services and workshop experiences. The types of personal information we may collect include:

• Information You Provide Directly to Us:
  • Contact Information: Your name, postal address, telephone number, and email address, which you provide when requesting a quote, placing an order for custom furniture or restoration, signing up for a workshop, or contacting us with inquiries.
  • Project Details: Information related to your custom furniture design, fabrication, or restoration project requirements, including dimensions, wood preferences, design inspirations, and any other specific details necessary to fulfill your order for bespoke cabinetry or other pieces.
  • Workshop Registration Details: Information collected when you register for one of our woodworking workshops, which may include skill level and any specific requirements.
  • Payment Information: While we typically use third-party payment processors for financial transactions, we may receive limited payment details such as transaction IDs or confirmation that a payment has been made. We do not store full credit card numbers on our servers.
• Information We Collect Automatically:
  • Usage Data: When you visit our site, we may automatically collect certain information about your device and how you interact with our online platform. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This data helps us understand how our site is used and improve its functionality.

How We Use Your Information

We use the personal information we collect for the following purposes and on the following legal bases:

• To Provide and Manage Our Services (Contractual Necessity): We use your information to process and fulfill your orders for custom furniture, bespoke cabinetry, or restoration services, to communicate with you about your projects, and to manage your participation in our woodworking workshops.
• To Communicate with You (Legitimate Interest or Consent): We may use your contact information to respond to your inquiries, provide customer support, send important notices regarding your orders or workshop registrations, or, with your specific consent, to send you updates about new services, workshops, or promotions related to Komorebi Mokkou.
• For Internal Record Keeping (Legitimate Interest): We maintain records of our interactions with clients and workshop participants to manage our business operations, improve our services (including the application of traditional Japanese woodworking techniques), and ensure efficient communication.
• To Improve Our Online Platform and Services (Legitimate Interest): We analyze usage data to understand how our site is used, identify areas for improvement, and enhance the user experience and the quality of our offerings, including our sustainable sourcing of timber.
• To Comply with Legal Obligations (Legal Obligation): We may process your information when required to do so by law, such as for tax, accounting, or regulatory purposes.
• For Security and Fraud Prevention (Legitimate Interest): We use information to protect our services, our clients, and our online platform from fraud and other illegal activities.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who perform functions on our behalf, such as payment processing, shipping and delivery of custom furniture, or website analytics. These providers are obligated to protect your information and use it only for the purposes for which it was provided.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via a prominent notice on our site of any such change in ownership or control of your personal information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When assessing the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data held by us.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at the physical address provided above. We will respond to your request in accordance with applicable laws.

Data Security

We are committed to protecting the security of your personal information. We implement appropriate technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction of the information we collect. These measures include data encryption, access controls, and secure data storage practices. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

Given that Komorebi Mokkou operates from Japan, your personal data may be processed in Japan. If we transfer personal data originating from the European Economic Area (EEA) to Japan or other countries not deemed to provide an adequate level of data protection by the European Commission, we will do so on the basis of appropriate safeguards, such as Standard Contractual Clauses adopted by the European Commission, to ensure that your personal data is protected to the same standards as if it were processed within the EEA.

Links to Other Websites

Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 16 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.